At Shineora Home, we want you to be happy with every order. Because our products are household cleaning chemicals, we also need a fair, clear process that protects both you and us from misuse. Here’s how it works.
Damaged, defective, or wrong item
If your order arrives damaged, leaking, defective, or different from what you ordered:
- Contact us within 48 hours of delivery at orders@shineorahome.com with your order number and clear photos of the item and packaging
- We’ll arrange a free replacement or full refund — no cost to you, including delivery
Change of mind / performance concerns
If a product simply didn’t work for you as expected, we’ll still consider a refund under these conditions:
- Used as directed — the product must have been used according to the instructions on the label, for at least 2–3 uses, so we can fairly evaluate what happened.
- Proof required — please send clear, unedited before-and-after photos or a short video of the surface you used it on, along with your order number.
- Request window — refund requests must be made within 7 days of delivery. We’re unable to consider requests after this.
We’re unable to offer refunds for:
- Change of mind after the product has been fully used
- Products used against label instructions or mixed with other chemicals
- Requests made without valid before/after proof
- Requests made after the 7-day window
Shipping & handling costs
Where a refund is approved for a change-of-mind or performance-related request (not our error), the delivery charge and any Cash on Delivery handling fee will be deducted from your refund — even if delivery was originally free. For our own errors (wrong/damaged item), we cover this cost in full.
How refunds are issued
Approved refunds are sent via bank transfer to an account you provide (or JazzCash/Easypaisa once we’ve added those as payment options). Refunds are processed within 7–10 business days of approval.
Final decision
Shineora Home reviews each request individually, including any proof provided, and reserves the right to approve or decline a request in line with this policy. Our decision on refund requests is final.
Questions? Email us anytime at orders@shineorahome.com.