Shineora Home (“we”, “us”, “our”) operates shineorahome.com. This Privacy Policy explains what personal information we collect when you visit or shop with us, how we use it, and the choices you have.
By using this website or placing an order, you agree to the practices described below.
Information we collect
- Order & delivery details — your name, phone number, delivery address, and the items you order. We need this to process and deliver your Cash on Delivery orders.
- Contact information — anything you share when emailing us or messaging us on social media, such as your name and email address.
- Technical information — standard data like your browser type, device, approximate location, and pages viewed, collected automatically to help the site run properly and stay secure.
- Cookies — small files used to remember items in your cart and to support basic site security. You can disable cookies in your browser, but parts of the site (like checkout) may stop working correctly if you do.
How we use your information
- To process, pack, and deliver your order
- To contact you about your order (e.g. confirming delivery details)
- To respond when you contact us with a question
- To protect the site against fraud, spam, and unauthorized access
- To improve our products and website based on how they’re used
We do not sell your personal information to advertisers or third parties.
Who we share it with
We only share the minimum information needed with:
- Our delivery/courier partner, so they can deliver your order to you
- Service providers that help run this website (for example, hosting and security tools), who are only permitted to use your data to provide that service to us
How long we keep it
We keep order information for as long as needed to fulfil orders, handle any returns, and meet our legal/accounting obligations, after which it’s securely deleted or anonymized.
Security
This site uses SSL encryption to protect data sent to and from our servers, along with security monitoring to help guard against unauthorized access. No method of transmission over the internet is 100% secure, but we work to protect your information using industry-standard practices.
Your rights
You can ask us at any time to:
- Tell you what personal information we hold about you
- Correct inaccurate information
- Delete your information (except where we’re required to keep order records for legal reasons)
To do so, email us at orders@shineorahome.com.
Children’s privacy
This site is not directed at children, and we do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated date.
Contact us
Questions about this policy? Email orders@shineorahome.com.